Misszay
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Last updated — March 2026

Privacy Policy

At Misszay Importation Hub (MIH), your privacy matters to us. This policy explains what personal information we collect, how we use it, and the steps we take to keep it secure.

Information We Collect

  • Full name and WhatsApp number provided during account registration or checkout.
  • Email address collected via Google Sign-In, used solely for account authentication.
  • Delivery address and pick-up preferences submitted with your orders.
  • Order history, product selections, and transaction details.
  • Basic usage data (pages visited, device type) collected automatically via standard web technologies.

How We Use Your Information

  • To process and fulfil your orders and keep you updated on their status.
  • To communicate important order updates, shipping notifications, and payment requests via WhatsApp.
  • To respond to your enquiries and provide customer support.
  • To improve our website, product listings, and overall service.
  • To comply with applicable legal and regulatory obligations.

WhatsApp Communication

  • Your WhatsApp number is used exclusively for order-related communication — confirmations, shipping updates, and payment notices.
  • We do not send unsolicited marketing messages via WhatsApp.
  • You may opt out of non-essential communication by contacting us directly.

Sharing of Information

  • We do not sell, rent, or trade your personal information to third parties.
  • Your information may be shared with our logistics partners solely to facilitate delivery of your orders.
  • We may disclose information when required by law or to protect the rights and safety of our business and customers.

Data Security

  • Your data is stored securely using Supabase, a SOC 2 compliant database infrastructure.
  • Authentication is handled exclusively via Google Sign-In — we do not store passwords on our servers.
  • Access to customer data is restricted to authorised staff only.
  • We use HTTPS encryption for all data transmitted between your browser and our servers.
  • While we take reasonable precautions, no online system is 100% secure.

Cookies & Analytics

  • We use essential cookies to maintain your session and shopping cart state.
  • No third-party advertising or tracking cookies are used on this website.
  • You can disable cookies in your browser settings, but some features may not function correctly as a result.

Data Retention

  • We retain your account and order information for as long as your account is active or as required to provide services.
  • Your email address is retained for authentication purposes and may not be deleted while your account remains active.
  • You may request deletion of your personal data at any time by contacting us via the details below.
  • Some information may be retained longer if required by law.

Your Rights

  • You have the right to access the personal information we hold about you.
  • You have the right to request correction of inaccurate information.
  • You have the right to request deletion of your personal data, subject to legal requirements.
  • To exercise any of these rights, contact us via WhatsApp or email.

Children's Privacy

  • Our services are not directed at individuals under the age of 18.
  • We do not knowingly collect personal information from minors.
  • If you believe a minor has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
  • Any significant changes will be communicated via our website or WhatsApp.
  • Continued use of our services following updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out:

WhatsApp: +233 591 580 952

Email: euniceosei574@gmail.com

Also see our Terms & Conditions